Responsive Messaging for COVID-19 Support

by Human Agency
Team Lead: Brendan Lind


Millions are navigating a rapidly changing and overburdened social safety net for the first time. As the impact of COVID-19 unfolds, people need support accessing resources in the ways that work best for them, regardless of the devices they own or internet access. While major cities have websites and outbound text services sharing crucial information, none are using interactive texting services. 

To address this, Human Agency is developing an efficient and scalable method of reaching beyond the digital divide, connecting the right people with the right resources on the platforms and devices that are most accessible to them. Responsive Messaging for COVID-19 Support is an interactive messaging system programmed to help people address their specific needs. It will help the unemployed access job applications, businesses apply for loans, families access free WiFi, senior adults find food delivery, and individuals concerned about their health assess medical information.

Stay tuned for more information on this exciting project.


Visit Human Agency’s website